Founded in 1983, Keller Williams Realty Inc. is the third –largest real estate franchise operation in the United States, with 679 offices and over 74,000 associates in the United States and Canada. The company, which began franchising in 1990, has an agent-centric culture that empasizes access to leading-edge education and promotes an economic model that rewards associates as stakeholders and partners.
Keller Williams Realty Receives Nod as the Highest Ranked in Customer Satisfaction
J.D. Power and Associates names company highest in customer satisfaction for second year in a row
AUSTIN, TEXAS (September 2, 2009) —According to the J.D. Power and Associates 2009 Home Buyer/Seller StudySM, Keller Williams Realty, Inc., the third largest real estate company in North America, received the highest overall satisfaction ratings from home buyers among the largest full-service real estate firms for the second year in a row. The company also ranked second-highest among home sellers in the study.
"We couldn't be prouder. This is an achievement our associates have truly earned. It is the face-to-face interaction and the relationships they build daily that has impacted this study and elevated Keller Williams Realty to another level in customer service," said Mark Willis, CEO of Keller Williams Realty. "Knowing that this study was conducted during the toughest times the market has seen shows that spirit and dedication can make an impact."
The Keller Williams culture is as diverse as the countless ways in which associates and market centers commit themselves to finding and serving the higher purpose of business.
At the heart of the Keller Williams culture in action is KW Cares a public charity created by associates in order to reach out to and support each other during times of extreme and unexpected hardship. Market centers throughout North America heartily support KW Cares, and at the same time, devote themselves to making a difference in their local communities through a wide range of activities.
On May 14, 2009, Keller Williams Realty's first annual RED (Renew Energize Donate) Day marked the largest single event ever undertaken by a real estate company. More than 22,000 associates throughout the United States and Canada launched a coordinated effort to improve their local communities. As they painted, planted, pruned, mowed, cleaned up and collected, the Keller Williams difference shined through.
As technology continues to transform the ways in which prospects search for homes and agents communicate with their clients, Keller Williams Realty is at the forefront with the tools and training that agents need to stay on the leading edge. As with everything we do, our technology is focused on our agents' success, and is led by our Electronic Agent Consortium (eAgentC™), an agent-focused technology group. The research, training and tools eAgentC provides enables agents to fully leverage technology to gain a competitive edge in their businesses.